Ongoing communication and diligent performance in a pit crew means the race car driver can get back on track safely and quickly.
As Edmonton’s collision repair shop, Empire Collision is your pit crew, ready to get you back on the road and to make your car is as safe after the accident as it was before.
The smooth collaboration of our team is critical to helping you get back on the road.
A high-performance team
Like a race car driver’s pit crew, each member of our auto body repair team has a specialized role so that each step of your collision repair is performed with skill. Empire Collision’s talent is made up of appraisers, auto body technicians, paint technicians, parts people, detailers, and a production manager to oversee every step of your collision repair process.
Ongoing customer communication
Communication is a large focus of Empire Collision’s customer experience.
Empire Collision continually monitors your satisfaction to ensure a 98% customer satisfaction level.
Within 48 hours of picking up your repaired vehicle, you’ll be contacted by a third-party call centre to inquire about the quality of the repair and the service that you experienced.
Strong insurance partnerships
At Empire, we work hard to understand our insurance partners’ processes in order to ensure that the collision repair experience is seamless for our customers. Maintaining open lines of communication with our insurance partners is key to continuously improving our repair process.
Convenience of multiple locations
Empire’s collision centers can be easily located from all around Edmonton.
